Request account, workspace or data deletion

Submitting this request does not immediately delete your account, workspace or data.

We may need to verify your identity and your relationship with the workspace before processing the request.

We normally respond within one month.

Deletion or anonymisation may take up to 90 days where legally and technically possible.

Some business, billing, tax, accounting, audit, security, dispute and compliance records may need to be retained.

This form does not confirm whether an account or workspace exists.

Some records may be retained after a deletion request.

Under the current configuration, raw AI input, enquiry draft raw source text, inbound email bodies, full raw headers, raw inbound payloads and stored original raw inbound email message files are scheduled for removal from ordinary Service storage after 30 days. Saved workflow data follows the separate periods below.

Sent quotes, accepted quotes, invoices, invoice items, payments, payment reports, quote acceptances, audit-relevant business history, VAT/accounting records and SaaS billing records may be retained for up to 6 years.

Email delivery logs, webhook events and background task records may be retained for up to 24 months.

Export files are temporary and may be removed after 30 days.

Backups may be retained for up to 90 days.

Inactive or read-only workspaces are not automatically deleted.

Stopping marketing and retaining essential preference records

A request to stop service reminder emails is acted on separately from a request to delete an account or business records. You do not have to wait for an account-deletion period to end before your marketing refusal takes effect. Use the refusal link in the reminder or contact the business that sent it. Joqiva can also help route a request to the relevant business through the existing privacy contact.

The business may need to retain minimal information to ensure it does not market to you again by mistake. This suppression record is not used to send marketing. Deletion of an ordinary customer record, a raw email or an old account does not by itself cancel the refusal.

Evidence supporting an active marketing permission is held separately from the raw inbound message copy. When the permission ends, any remaining evidence is kept only for a separate lawful and limited recordkeeping purpose. Return, deletion and backup handling follow the DPA and the relevant controller's lawful instructions. On restoration or migration, applicable refusals must be reapplied before affected marketing can resume.