Awaiting payment
The invoice has been sent and the customer has your bank details. No payment has been confirmed yet.
FREE UK INVOICE EXAMPLE
Example UK invoice for service businesses
A practical example of a UK service invoice page, showing invoice details, bank transfer instructions, payment status and the “I’ve paid” button.
Use this example to see what a customer reviews before paying a bank transfer invoice.
Practical guidance only. Not legal, tax or accounting advice.
Customers pay your bank account directly by bank transfer. Joqiva helps you keep track, but does not handle customer invoice payments.
What this invoice shows
What this example shows
- Business and customer details
- Invoice number, invoice date and supply date
- Service description and line items
- VAT details, if applicable
- Amount due and payment due date
- Bank details and payment reference
SAMPLE INVOICE PAGE
What your customer sees
This example uses fictional customer and business details.
Sample customer invoice page
An example of invoice details, bank transfer instructions and the customer “I’ve paid” button.
Awaiting payment
ACME Cooling Ltd
UK invoice
Issued to John Smith, 22 Customer Road, Bristol, for air conditioning installation.
Invoice number
INV-1042
- From:
- ACME Cooling Ltd
- Company address
- 10 Workshop Lane, Bristol BS1 1AA
- Company number
- 12345678
- VAT number, if registered
- GB 123 4567 89
- To:
- John Smith
- Customer address
- 22 Customer Road
- Customer city
- Bristol
- Status
- Awaiting payment
- Invoice number
- INV-1042
- Invoice date
- 16 May 2026
- Supply date
- 15 May 2026
- Payment due date
- 30 May 2026
- Description
- Air conditioning installation
- Total / Amount due
- £1,500.00
Invoice itemQtyAmount
Air conditioning installation1£1,250.00
- Subtotal
- £1,250.00
- VAT
- £250.00
- Amount due
- £1,500.00
Bank transfer instructions
Use the invoice reference when sending payment.
£1,500.00
- Account holder
- ACME Cooling Ltd
- Sort code
- 12-34-56
- Account number
- 12345678
- Reference
- INV-1042
INVOICE CHECKLIST
What a clear UK service invoice should show
Use these sections to check an invoice before sending it to a customer.
Business details
- Business name
- Business address
- Company number, if applicable
- VAT number, if registered
Customer details
- Customer name
- Customer address
- Job or service address
Invoice details
- Invoice number
- Invoice date
- Supply date
- Payment due date
- Service description
- Amount due
Payment details
- Account name
- Sort code
- Account number
- Payment reference
PAYMENT STATUS
“I’ve paid” is not confirmed payment
Keep customer updates, confirmed payments and invoice records separate.
Customer says they’ve paid
The “I’ve paid” button tells you the customer says they paid. You still need to check your bank.
You confirm payment
Check your bank account, then mark the invoice as paid when the money has arrived.
Invoice PDF
The invoice PDF is a downloadable copy of the invoice details at the time it was created.
BANK TRANSFER PAYMENTS
Track bank transfer payments without handling the money
These points help explain what happens when a customer pays an invoice by bank transfer.
Clear invoice wording
- The customer pays your bank account directly by bank transfer.
- Joqiva does not handle customer invoice payments.
- “I’ve paid” is only a customer update, not confirmed payment.
- You confirm payment after checking your bank account.
- The invoice PDF is a downloadable copy for sharing or records.
Joqiva helps you track bank transfer updates while you stay in control of marking invoices as paid.
NEXT RESOURCES
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Bank transfer vs card payments
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Payment reminder templates
Copy polite reminder wording for overdue invoices and check your bank before marking paid.
ABOUT THIS RESOURCE
Review details and sources
This resource is practical guidance only. It is not legal, tax, accounting or financial advice. For your situation, check current GOV.UK guidance or speak to a qualified adviser.
REVIEW INFORMATION
How this resource is reviewed
- Reviewed by:
- Joqiva product team
- Last reviewed:
- 21 August 2026
- SOURCES USED:
- GOV.UK invoice guidance
- GOV.UK VAT guidance
- Joqiva product documentation
See how Joqiva helps with invoices and payments
See how Joqiva keeps invoices, bank transfer updates, payment confirmation and reminders connected in one place.
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