Call captured
Receptionist
JOQIVA RECEPTIONIST
You’re on the job. Receptionist takes the call.
Capture the enquiry, not another loose message. Joqiva answers calls and prepares the details for your team — ready for the work that follows.
Listen without registering. Your team stays in control.
While you’re busy
Air-conditioning repair · example call
Conversation
Turn 1 / 15Receptionist
Hello, you've reached Bristol Air Conditioning. I'm the automated receptionist. How can I help you today?
Caller
Hi, my air conditioner has started leaking. There's water coming from the indoor unit.
Receptionist
I can take the details for the team. Has this just started, or has it been happening for a while?
Caller
I noticed it yesterday evening. It happens when the unit is running.
Receptionist
Thank you. Could I take your name and the address where the unit is installed?
Caller
It's Sarah Wilson, at eighteen Willow Close in Bristol. The postcode is B S seven, eight Q L.
Receptionist
Thank you, Sarah. Is this the wall-mounted unit inside the house?
Caller
Yes, it's in the living room. There's parking outside if someone comes over.
Receptionist
I've noted that. When would you prefer someone to visit?
Caller
Friday morning would be best. Can you book that for me?
Receptionist
I can pass on your preferred time, but the team needs to confirm availability. Is a callback on the number you're calling from suitable?
Caller
Yes, that's fine. Will they let me know the repair price as well?
Receptionist
The team will review the issue and discuss pricing with you. I've recorded the leaking indoor unit and your request for Friday morning.
Caller
Perfect, thank you. I'll wait for their call.
Receptionist
You're welcome, Sarah. Your enquiry is ready for the team to review. Goodbye.
Press Play on a turn to start the conversation.
Prerecorded demo voices, not Maren. No real call is made.
Sarah Wilson’s enquiry is prepared
Indoor unit leaking · Friday morning (requested, not confirmed)
Needs team reviewReview Sarah’s details, add any missing information, then create the job. No price or appointment has been promised.
New number or eligible call forwardingHuman review before a jobNo invented prices or appointments
ONE CONNECTED JOURNEY
The call is only the beginning.
Receptionist captures the request. Your team takes it through the rest of Joqiva — without a separate CRM or bypassing review.
Enquiry reviewed and job created
Your team
Quote prepared and sent
Your team
Quote accepted
Your customer
Invoice & payment tracked
Customer + your team
Completed job closed
Your team
Receptionist gets the details
Caller, contact details, service need, address, urgency and requested timing — ready to review, with the conversation in call history.
You decide what happens next
Review the enquiry before creating a job. Send the quote, track bank-transfer payment updates and close the job separately when the work is complete.
Jobs, quotes and invoices require the appropriate Joqiva plan. Customer invoice payments go directly to your business bank account; Joqiva tracks their status.
Follow Sarah’s enquiry all the way through.
Explore the full interactive Demo. Example data, no real calls or payments.
MORE THAN TAKING A MESSAGE
Useful answers. Clear boundaries.
Configure how calls are handled from the facts and policies already held in Joqiva, then review every outcome in call history.
Capture new enquiries
Collect the caller, contact details, service need, address, preferred visit time and anything still missing, then prepare an enquiry for your team to review.
Recognise existing customers
Use matched Joqiva customer and active-job context for safe factual answers, messages and visit requests without creating a duplicate customer.
Take messages and attempt configured transfers
Capture the message, urgency and preferred callback time. Configured urgent or conditional calls can be transferred, with a fallback message if transfer fails.
Follow your hours and rules
Use business hours, holiday exceptions, service areas, approved pricing guidance, FAQs and emergency rules. Record preferred dates, changes or cancellation requests for your team without inventing availability or claiming a visit is booked.
A CONTROLLED SETUP
Your voice. Your greeting. Your rules.
Choose your voice before connecting your number — not after everything is ordered.
1. Choose your voice and greeting
Listen to voice samples and choose before submitting your number registration. Maren is selected by default. Start with the Professional greeting, choose another suggestion or write your own.
2. Submit your business registration
Provide your business details and required documents. Number search becomes available after the registration is approved.
3. Choose and connect a UK number
Search by city or digits, choose an available number and request connection. Joqiva covers the number cost, including during the trial; there is no separate number fee for you.
4. Start your trial when the number is ready
Joqiva notifies you in your account and by email after technical connection is ready. Start the independent Receptionist trial yourself: 14 days or 20 used minutes, whichever comes first, without a card or an automatic charge.
5. Check routing during the trial
Call your Joqiva number from a separate phone, review the result and confirm routing before forwarding customer calls. Incoming calls and paid backup forwarding use trial minutes. After confirmation, you can optionally add a backup number and change it later.
HISTORY AND PRIVACY
Stay in control after setup.
See calls, outcomes, transcripts, related enquiries or jobs, transfers, attention states and usage. Recording is optional and permission-controlled.
- Sensitive actions use permissions and authoritative Joqiva data
- Structured call history and meaningful timeline
- Transcript and recording access controlled by workspace permissions
- Caller data included in retention, export and erasure workflows
- Provider metadata and secrets kept out of the customer interface
- No full transcripts sent to analytics or routine application logs
Receptionist packages
Choose the minutes you need.
Choose your monthly minute allowance. Use Receptionist on its own or alongside Starter, Pro or Team; it is not included in base-plan prices.
150 minutes
Each month, including on a yearly plan
£49.00/month
Excluding VAT
£0.29/additional minute
Usage billed in 1-second increments
400 minutes
Each month, including on a yearly plan
£99.00/month
Excluding VAT
£0.29/additional minute
Usage billed in 1-second increments
750 minutes
Each month, including on a yearly plan
£199.00/month
Excluding VAT
£0.25/additional minute
Usage billed in 1-second increments
Optional Receptionist trial: 14 days or 20 used minutes, whichever comes first. No card required and no automatic charge. Start it explicitly once your number is ready; verify incoming call routing during the trial.
Prices exclude VAT. Applicable tax and the final total are shown in Paddle before you pay. Usage and estimated extra charges stay visible in Joqiva.
Cancellation takes effect at the end of the paid period. The assigned number is retained for 30 days under the current policy. Call-data retention is explained before activation.
FAQ
Before your first call.
Factual answers about routing, people, visits, recording and plan availability.
Does Joqiva answer my calls?
Yes, after Receptionist is activated and your call routing is configured. You can use a Joqiva-provisioned number or forward eligible calls from your existing business line.
Can I keep my existing phone number?
You can keep your business number and configure forwarding with your phone provider. Full number porting is not currently promised.
Can Joqiva book an engineer visit?
Not yet. Joqiva records a preferred time or a change request for your team to confirm because it does not currently hold authoritative engineer availability.
Can callers speak to a person?
Yes, when you configure a transfer number and rule. Joqiva records whether a transfer connects; if it fails, it can capture an urgent message instead.
Are calls recorded?
Recording is configurable, not assumed. If enabled, the business is responsible for the applicable notice and lawful-use requirements; access and retention are controlled in Joqiva.
What happens if Receptionist cannot complete a call action?
The call remains in history with an attention state so the team can review it. Joqiva does not mark an enquiry, transfer or other action complete without a confirmed result.
Which plans support Receptionist?
Receptionist has its own subscription and optional trial. Use it independently or alongside Starter, Pro or Team. It is not included in the base-plan price.
Do I pay separately for my Receptionist number?
No. Joqiva pays for the UK number, including during your trial. After registration approval, choose an available number and request connection in Joqiva.
What happens if the voice route is unavailable?
After confirming routing, you can add an optional backup number and update it later. If the voice route fails, calls are forwarded to that number; without a backup number, callers hear an unavailable message. Paid backup forwarding counts towards trial minutes.
Can I turn Receptionist off?
Yes. Cancellation takes effect under the displayed billing policy, while call history and number handling follow the retention details shown before activation.
Let the call become a clear next step.
See what is captured — and how your team takes it forward.