Receptionist answers configured inbound calls, prepares enquiries and messages, recognises existing customer context and can attempt configured transfers. It does not promise prices or visit availability your team has not approved.
A new customer calls while you are busy
An air-conditioning repair enquiry, captured by Receptionist.
Conversation
Turn 1 / 15
Receptionist
Hello, you've reached Bristol Air Conditioning. I'm the automated receptionist. How can I help you today?
Caller
Hi, my air conditioner has started leaking. There's water coming from the indoor unit.
Receptionist
I can take the details for the team. Has this just started, or has it been happening for a while?
Caller
I noticed it yesterday evening. It happens when the unit is running.
Receptionist
Thank you. Could I take your name and the address where the unit is installed?
Caller
It's Sarah Wilson, at eighteen Willow Close in Bristol. The postcode is B S seven, eight Q L.
Receptionist
Thank you, Sarah. Is this the wall-mounted unit inside the house?
Caller
Yes, it's in the living room. There's parking outside if someone comes over.
Receptionist
I've noted that. When would you prefer someone to visit?
Caller
Friday morning would be best. Can you book that for me?
Receptionist
I can pass on your preferred time, but the team needs to confirm availability. Is a callback on the number you're calling from suitable?
Caller
Yes, that's fine. Will they let me know the repair price as well?
Receptionist
The team will review the issue and discuss pricing with you. I've recorded the leaking indoor unit and your request for Friday morning.
Caller
Perfect, thank you. I'll wait for their call.
Receptionist
You're welcome, Sarah. Your enquiry is ready for the team to review. Goodbye.
Press Play on a turn to start the conversation.
Prerecorded demo voices, not Maren. No real call is made.
No price or appointment promised. Your team reviews the captured details.
Choose the minutes you need.
Choose your monthly minute allowance. Use Receptionist on its own or alongside Starter, Pro or Team; it is not included in base-plan prices.
150 minutes
Each month, including on a yearly plan
£49.00/month
Excluding VAT
£0.29/additional minute
Usage billed in 1-second increments
400 minutes
Each month, including on a yearly plan
£99.00/month
Excluding VAT
£0.29/additional minute
Usage billed in 1-second increments
750 minutes
Each month, including on a yearly plan
£199.00/month
Excluding VAT
£0.25/additional minute
Usage billed in 1-second increments
Optional Receptionist trial: 14 days or 20 used minutes, whichever comes first. No card required and no automatic charge. Start it explicitly once your number is ready; verify incoming call routing during the trial.
Prices exclude VAT. Applicable tax and the final total are shown in Paddle before you pay. Usage and estimated extra charges stay visible in Joqiva.
Cancellation takes effect at the end of the paid period. The assigned number is retained for 30 days under the current policy. Call-data retention is explained before activation.
Team includes 5 seats (Owner + 4 users). Need more? Contact us.
TRIAL AND BILLING
How free trials and paid billing work
Try Joqiva free for 14 days. No card required and no automatic charge. Solo signups get a Pro trial. Team signups get a Team trial.
Choose a Solo or Team trial
Try Joqiva free for 14 days. No card required and no automatic charge. After email confirmation and workspace creation, Solo signups automatically start a Pro trial and Team signups automatically start a Team trial. Both include up to 50 new jobs, 100 Joqiva AI uses and 1 GB storage. The Solo trial includes 1 user; the Team trial includes 5 seats (Owner + 4 users).
Choosing a paid plan
A trial never converts into a paid subscription. Choose a paid plan explicitly and complete checkout only when you are ready.
Your records stay available
If your trial or subscription ends without an active paid plan, your account becomes read-only. You can still view records, download PDFs and export your data.
CUSTOMER PAYMENTS
Customers pay straight into your bank account.
Joqiva shows your bank details on invoices, lets customers tell you when they’ve paid, and helps you follow up overdue invoices. Customer payments go directly to your bank account.
Joqiva subscription payments are handled by Paddle. Customer invoice payments remain direct bank transfers to your business; Joqiva does not receive, hold, move, settle, transfer, process or control customer invoice money. Joqiva does not store card details.
Money goes straight to you
Customers pay your business bank account directly.
Bank details on invoices
Show your account name, sort code, account number and invoice reference clearly.
Customer can say they’ve paid
The customer can click “I’ve paid”, but this does not mark the invoice as paid.
You confirm the payment
Check your bank account, then mark the invoice as paid in Joqiva.
FAQ
Questions before you start
Quick answers about plans, trials, billing, usage limits and customer payment separation.
Can I start a Pro trial?
Yes. A Solo signup automatically starts a free 14-day Pro trial after email confirmation and workspace creation. No card is required. There is no automatic charge. You choose any paid subscription explicitly after the trial. The trial includes Pro features with trial limits: 1 user, 50 new jobs, 100 Joqiva AI uses and 1 GB storage.
What is included in the Pro trial?
The Pro trial includes forwarded email enquiries, Joqiva AI, quote follow-ups, automatic overdue reminders and custom branding, with trial limits: 1 user, 50 new jobs, 100 Joqiva AI uses and 1 GB storage.
Can I start a Team trial?
Yes. A Team signup automatically starts a free 14-day Team trial after email confirmation and workspace creation. It includes Team features with trial limits: 5 seats (Owner + 4 users), 50 new jobs, 100 Joqiva AI uses and 1 GB storage. No card is required and there is no automatic charge.
Will my trial automatically become a paid subscription?
No. A trial never converts into a paid subscription and cannot charge you automatically. You start a paid subscription only by explicitly selecting a paid plan and completing checkout.
What happens when my trial ends?
If there is no active paid plan when the trial ends, your account becomes read-only. You can still view existing records, download PDFs and export your data.
What happens if I cancel a paid subscription?
Cancellation stops future renewal charges. Unless the checkout or applicable billing terms state otherwise, your paid access continues until the end of the current paid billing period and then your account becomes read-only.
Do all plans include UK invoices?
Yes. Starter, Pro and Team all include UK invoices, invoice numbering, customer invoice pages and invoice PDFs.
Are quotes and invoices limited?
Quotes and invoices are included as workflow features. Monthly limits apply to new jobs and Joqiva AI uses.
What counts as a new job?
A new job is created when you add a job from an enquiry, pasted message, forwarded email or template. Quotes and invoices for that job do not count as extra jobs.
Which plan includes forwarded emails?
Pro and Team include forwarded email enquiries. Starter lets you add enquiries yourself, paste messages or use templates.
Which plan includes automatic reminders?
Pro and Team include automatic overdue reminders. All plans include manual payment reminders.
Which plans include service SMS?
Manual service SMS is included in the trials and paid plans for eligible quote and invoice delivery or reminder workflows. Visit SMS is included in the trials and on Pro and Team. Paid Pro and Team plans can also use automatic SMS for quote follow-ups, invoice reminders, visit reminders and visit-date-change notifications. Every SMS send still requires provider and workspace configuration, an eligible saved SMS-capable number, recipient permission and no recorded opt-out, and remaining segment allowance.
Which plan includes staff users?
Team includes 5 seats (Owner + 4 users). If you need more, contact Joqiva support. Extra-user requests are reviewed manually, and Joqiva will confirm availability, timing and any applicable price before enabling a workspace override.
Does Joqiva take customer invoice payments?
No. Customers pay your bank account directly by bank transfer. Joqiva helps you show bank details, track payment updates and send reminders.
Do I need a card processor for customer invoices?
No. Joqiva is built for bank-transfer invoice payments. Your Joqiva subscription billing is separate from your customer invoice payments.
Does Joqiva store my card details?
No. Subscription billing is handled securely by Paddle. Joqiva does not store your card details.
Does Joqiva replace accounting software?
No. Joqiva helps you manage enquiries, jobs, quotes, invoices and payment follow-ups. Direct sync with Xero and Sage Accounting keeps supported accounting records and payment status connected, while your accounting software or accountant remains responsible for bookkeeping and tax.
Can I export my data?
Yes. You can export your records. Basic data export and the accounting handoff export are included in all plans, and Team includes advanced exports. Accounting export is a fallback or accountant handoff, not a replacement for direct Xero or Sage Accounting sync.
What counts as a Receptionist minute?
Receptionist usage is based on billable inbound voice time and the billing increment shown in the live add-on card. Joqiva keeps a call-level usage ledger so the monthly total can be reconciled.
What happens after the included Receptionist minutes?
Additional voice time is charged at the per-minute rate shown in the live add-on card. The usage page shows included usage, additional minutes and the estimated extra charge.
Can I set a Receptionist spending limit?
You can set a notification threshold for estimated additional usage. Joqiva does not silently stop answering at the included allowance; any hard-stop behaviour must be explicitly configured and explained before it is used.
Do I need a new phone number?
Receptionist can use a Joqiva-provisioned number. You can also keep your existing business number and configure eligible call forwarding with your phone provider. Full number porting is not currently promised.
Is call recording required?
No. Recording is a workspace setting. When it is enabled, disclosure, access controls and retention apply; transcripts are handled separately as call data.
Can I turn Receptionist off?
Yes. Add-on cancellation follows the displayed end-of-period policy. Receptionist can also be paused operationally without pretending the billing item has already ended.
What happens to call history after cancellation?
Call history is not deleted immediately when the add-on is cancelled. Access and deletion follow the stated transcript, recording and privacy-retention policies; the number-retention period is shown in the live add-on card.
Joqiva uses necessary cookies to run the service, keep it secure and remember required choices. With your consent, we may also use optional preference and analytics storage to improve the product. We do not currently use referral tracking, affiliate attribution storage, advertising or remarketing cookies. If analytics storage is not accepted, Joqiva may still send limited personless cookieless events to PostHog Cloud EU. They use no browser storage or persistent browser identifier, but PostHog may derive a privacy-preserving server-side hash. You can accept optional cookies, reject optional cookies, or manage settings.
