PAYMENT REMINDERS

Follow up overdue invoices without touching customer payments.

Joqiva helps UK service businesses follow up unpaid bank-transfer invoices, keep reminder history connected to the job and customer, and confirm payment only after the owner has checked the bank account.

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OVERDUE INVOICE

Overdue invoice

Overdue

Invoice #INV-1042

Customer: John Smith
Amount due: £1,250
Due date: 22 May
Status: Overdue by 5 days
Reference: INV-1042

Customer reports are kept separate from owner-confirmed payments.

HOW IT HELPS

Chase unpaid invoices with the right context

See the invoice amount, due date, customer, job and payment reference before sending a reminder.

Find invoices that need attention

Use the overdue list to see unpaid invoices, due dates, amounts and customers that need follow-up.

Send polite or firmer reminders

Send manual reminders from the invoice by email and, where the plan and workspace configuration allow it, service SMS.

Keep payment confirmation separate

A customer can report “I’ve paid”, but the invoice becomes paid only after the owner confirms the bank transfer.

REMINDER MODES

Manual and automatic reminders

Starter includes manual reminders for unpaid and overdue invoices. Pro and Team add automatic overdue reminders and reminder schedules.

Manual reminders

Available on all paid plans.

Choose the invoice, review the customer and payment context, then send a polite or firmer reminder manually. Service SMS also requires an eligible SMS-capable number, recipient permission, provider configuration and remaining segment allowance.

Automatic reminders

Available on Pro and Team.

Joqiva can send scheduled overdue reminders only while the invoice is still unpaid, not cancelled and eligible for follow-up. Automatic service SMS is used only when SMS automation is included, configured and enabled.

PAYMENT REPORTS

What happens when a customer says “I’ve paid”

1Customer opens the invoice page
2Customer clicks “I’ve paid”
3Invoice status changes to Payment reported
4Owner checks the bank account
5Owner confirms payment
6Invoice becomes Paid
7Payment reminders stop

Payment reported is not the same as paid.

WORKFLOW FIT

Where reminders fit

Payment reminders sit after an invoice has been sent and before the owner has confirmed payment. They stay linked to the invoice, customer, job, due date and bank-transfer reference.

1Invoice is sent and awaiting payment
2Invoice becomes unpaid or overdue
3User reviews the invoice, customer, job and payment reference
4User sends a manual reminder or uses automatic reminders on Pro / Team
5Customer may report “I’ve paid” from the invoice page
6Owner confirms payment after checking the bank account
7Reminders stop once payment is confirmed or the invoice is cancelled

Example process using sample data.

PLANS

Available by plan

Starter

Basic overdue list
Manual payment reminders
Reminder history
Bank-transfer payment tracking
Owner payment confirmation

Pro

Everything in Starter
Automatic overdue reminders
Reminder schedules
Polite / firm reminder templates
Higher workflow limits

Team

Everything in Pro
Role-controlled invoice access
Accountant read-only access
Staff and admin controls
Audit log visibility

SAFETY BOUNDARIES

Payment and legal boundaries

Joqiva helps you follow up invoices, but it does not process customer payments, act as a payment provider or provide legal debt collection advice.

Joqiva does not collect, hold, transfer or control customer invoice payments.

Customers pay directly into your bank account by bank transfer.

“I’ve paid” creates a payment report, not a confirmed payment.

Any late-payment guidance is for general information only and is not legal advice.

Late-payment amounts are not added to invoices automatically.

Related feature pages

Explore related feature pages or open the public demo to see the workflow in context.